Customer segmentation and ex ante fairness : a queueing perspective
Jian Liu, Yong-Pin Zhou, Jian Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Liu, Jian ; Zhou, Yong-Pin ; Chen, Jian |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 32.2023, 10, p. 3246-3265
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| Subject: | behavioral queuing | customer balking | customer segmentation | differentiated services and pricing | ex ante fairness | priority queue | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Marktsegmentierung | Market segmentation | Zielgruppe | Target group | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.14033 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014430726