Customer segmentation using unobserved heterogeneity in the perceived-value-loyalty-intentions link
Year of publication: |
2014
|
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Authors: | Floh, Arne ; Zauner, Alexander ; Koller, Monika ; Rusch, Thomas |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 67.2014, 5, p. 974-982
|
Subject: | Customer segmentation | Perceived value | Unobserved heterogeneity | Finite mixture modeling | Beziehungsmarketing | Relationship marketing | Marktsegmentierung | Market segmentation | Zielgruppe | Target group | Konsumentenverhalten | Consumer behaviour | Kundenwert | Customer value |
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