Customer service : a one-day training manual to develop excellent customer service
Year of publication: |
2005
|
---|---|
Authors: | Leong, Sandy |
Publisher: |
Loughborough : Sahara Publishing |
Subject: | Customer services | Training | Handbooks, manuals, etc. |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
-
Once a customer always a customer : how to deliver customer service that creates customers for life
Daffy, Chris, (2001)
-
Serve them right : a guide to British customer service
Poppleton, Gregor, (2005)
-
Lawson, Karen, (2006)
- More ...
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How to develop a talent fore training : a very practical guide for trainers
Leong, Sandy, (2004)
-
Leong, Sandy, (2005)
-
Review/forward planning for an organisation or project : [a training manual]
Leong, Sandy, (2005)
- More ...