Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure
Juan M. Madera, D. Christopher Taylor, and Nelson A. Barber
| Year of publication: |
2020
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|---|---|
| Authors: | Madera, Juan M. ; Taylor, D. Christopher ; Barber, Nelson A. |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 61.2020, 1, p. 5-18
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| Subject: | customer service | disability | discrimination | customer evaluations | service failure | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Behinderte Arbeitskräfte | Disabled workers | Konsumentenverhalten | Consumer behaviour | Behinderte | Disabled persons | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965519882315 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012158099