Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Anil Mittal; Rajeev Kumar
| Year of publication: |
January-March 2016
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| Authors: | Mittal, Anil ; Kumar, Rajeev |
| Published in: |
Praj̄nȧn : journal of social and management sciences. - Pune : National Institute of Bank Management, ISSN 0970-8448, ZDB-ID 190581-8. - Vol. 44.2016, 4, p. 367-386
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| Subject: | Banks | Service quality | Customer satisfaction | Indien | India | Dienstleistungsqualität | Kundenzufriedenheit | Bank | Bankgeschäft | Banking services | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Privatwirtschaft | Private sector |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011490069