Customer service work, emotional labour and performance
Stephen Deery
| Year of publication: |
2005
|
|---|---|
| Authors: | Deery, Stephen |
| Published in: |
Managing human resources : personnel management in transition. - Malden, Mass. [u.a] : Blackwell, ISBN 1-4051-1851-2. - 2005, p. 346-371
|
| Subject: | Emotion | Kundenservice | Customer service | Dienstleistungsberufe | Service workers | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003359900