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Kundenbindung als Marketingziel : Identifikation und Analyse zentraler Determinanten
Peter, Sibylle Isabelle, (1997)
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian, (2017)
Practical implications in popular consumer behaviour research
Annamalai, Balamurugan, (2018)
Boomer destiny : leading the U.S. through the worst crisis since the Great Depression
Osenton, Tom, (2009)
Customer share marketing : how the world's great marketers unlock profits from customer loyalty
Osenton, Tom, (2002)
The death of demand : finding growth in a saturated global economy
Osenton, Tom, (2004)