Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Hyewon Park, Won-Moo Hur
| Year of publication: |
2023
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|---|---|
| Authors: | Park, Hyewon ; Hur, Won-Moo |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 72.2023, p. 1-10
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| Subject: | Customer showrooming behavior | Customer orientation | Emotional labor | Sales control | Beziehungsmarketing | Relationship marketing | Emotion | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Verkauf | Selling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103268 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014252735