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Management von Dienstleistungsbeziehungen : Kundenintegration in organisations- und netzwerktheoretischer Perspektive
Sydow, Jörg, (2000)
Value-in-context : co-creation across different context levels in the service ecosystem
Wieczerzycki, Marcin, (2025)
The co-production of value in an art market : exploring service relationships
Borg, Erik A., (2013)
Total relationship marketing : from the 4Ps - product, price, promotion, place - of traditional marketing management to the 30Rs - the thirty relationships - of the new marketing paradigm
Gummesson, Evert, (2000)
Ericssons väg till kvalitet : vad den är, vad den inte är, vad den borde vara
Gummesson, Evert, (1988)
Internal marketing in the light of relationship marketing and network organizations