Customer value co-creation and employee silence : emotional intelligence as explanatory mechanism
Evans Asante Boadi, Zheng He, Eric Kofi Boadi, Samuel Antwi, Joy Say
| Year of publication: |
2020
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|---|---|
| Authors: | Boadi, Evans Asante ; He, Zheng ; Boadi, Eric Kofi ; Antwi, Samuel ; Say, Joy |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-13
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| Subject: | Customer value cocreation | Employee silence | Emotional intelligence | Hospitality | Kundenwert | Customer value | Intelligenz | Intelligence | Kundenintegration | Customer integration | Emotion | Krankenhaus | Hospital | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102646 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012388560