Customer value co-destruction behaviors in smart service encounters : scale development and cross-cultural validation
Yurou Kong, Woo Gon Kim, Xing Zhou, Yang Yang
| Year of publication: |
2024
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|---|---|
| Authors: | Kong, Yurou ; Kim, Woo Gon ; Zhou, Xing ; Yang, Yang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103854, p. 1-14
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| Subject: | Scale development | Customer value co-destruction behavior | Smart service | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103854 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072274