Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Georgia Zouni, Markos Marios H. Tsogas, Dimitra Margieta Lykoudi
| Year of publication: |
2019
|
|---|---|
| Authors: | Zouni, Georgia ; Tsogas, Markos Marios H. ; Lykoudi, Dimitra Margieta |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 4, p. 357-379
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| Subject: | customer value | overall satisfaction | service encounter satisfaction | tourism | destination | experiential marketing | structural equation modelling | SEM | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Strukturgleichungsmodell | Structural equation model | Tourismusregion | Tourism destination | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Event-Marketing | Event marketing | Tourismusmarketing | Tourism marketing | Zufriedenheit | Satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2019.105019 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178955