Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Martina G. Gallarza, Francisco Arteaga, Irene Gil-Saura
| Year of publication: |
2019
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|---|---|
| Authors: | Gallarza, Martina G. ; Arteaga, Francisco ; Gil Saura, Irene |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 31.2019, p. 254-268
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| Subject: | Customer value | Intra and inter-variable perspective | Cognitive and affective satisfaction | Causal models | Kundenwert | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Tourismuswirtschaft | Tourism industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2019.05.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012113007