Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Hyeon Mo Jeon, Hye Jin Sung, Hyun Young Kim
| Year of publication: |
2020
|
|---|---|
| Authors: | Jeon, Hyeon Mo ; Sung, Hye Jin ; Kim, Hyun Young |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 4, p. 533-551
|
| Subject: | Fast-food restaurant | Self-service technology | UTAUT | Perceived risk | Innovativeness | Gastronomie | Restaurant industry | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Risiko | Risk | Kundenzufriedenheit | Customer satisfaction | Schnellgastronomie | Fast-food industry | Innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-020-00425-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417970