Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Ray Fisk; Stephen Grove; Lloyd C. Harris; Dominique A. Keeffe; Kate L. Daunt
| Year of publication: |
2010
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|---|---|
| Authors: | Fisk, Raymond P. ; Grove, Stephen J. ; Harris, Lloyd C. ; Keeffe, Dominique A. ; Daunt, Kate L. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 6, p. 417-429
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| Subject: | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008749371