Customers' cognitive patterns of assurance : a dual apporach
Chris Vassiliadis, Constantinos-Vasilios Priporas, Victoria Bellou and Andreas Andronikidis
| Year of publication: |
2013
|
|---|---|
| Authors: | Vassiliadis, Chris ; Priporas, Constantinos-Vasilios ; Bellou, Victoria ; Andronikidis, Andreas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 13/14, p. 1242-1259
|
| Subject: | assurance | means-end chain | individual choice behavior | internal customers | external customers | healthcare services | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010205353