Customers' judgment of the customer service in appliance sales departments in an emerging economy
Alida Gothan and Alet C. Erasmus
| Year of publication: |
2008
|
|---|---|
| Authors: | Gothan, Alida ; Erasmus, Alet C. |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 32.2008, 6, p. 639-647
|
| Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Hausgerät | Home appliances | Einzelhandel | Retail trade | Produktinformation | Product information | Konsumentenverhalten | Consumer behaviour | Schwellenländer | Emerging economies | Südafrika | South Africa |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003781892