Customers' metaverse service encounter perceptions : sentiment analysis and topic modeling
S. Jerrin Issac Sam, K. Mohamed Jasim, and Manivannan Babu
| Year of publication: |
2025
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|---|---|
| Authors: | Sam, S. Jerrin Issac ; Jasim, K. Mohamed ; Babu, Manivannan |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 1, p. 92-114
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| Subject: | hospitality | hotels | Metaverse | natural language processing | sentiment analysis | topic modelling | Emotion | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Social Web | Social web | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2024.2383455 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015189081