Customers' metaverse service encounter perceptions : sentiment analysis and topic modeling
Year of publication: |
2025
|
---|---|
Authors: | Sam, S. Jerrin Issac ; Jasim, K. Mohamed ; Babu, Manivannan |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 1, p. 92-114
|
Subject: | hospitality | hotels | Metaverse | natural language processing | sentiment analysis | topic modelling | Emotion | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Social Web | Social web | Krankenhaus | Hospital |
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