Customers satisfaction in pediatric inpatient services : a multiple criteria satisfaction analysis
Diogo Cunha Ferreira, Rui Cunha Marques, Alexandre Morais Nunes, José Rui Figueira
| Year of publication: |
2021
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|---|---|
| Authors: | Ferreira, Diogo Cunha ; Marques, Rui Cunha ; Nunes, Alexandre Morais ; Figueira, José Rui |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 208905-1. - Vol. 78.2021, p. 1-22
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| Subject: | Customer satisfaction | Multiple criteria customer satisfaction analysis | Pediatric inpatient services | Satisfaction criteria weights | Strategies and opportunities | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2021.101036 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013040745