Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Walid Chaouali, Samiha Mjahed Hammami, José Manuel Cristóvão Veríssimo, Lloyd C. Harris, Dahlia El-Manstrly, Arch G. Woodside
| Year of publication: |
2022
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|---|---|
| Authors: | Chaouali, Walid ; Hammami, Samiha Mjahed ; Veríssimo, José Manuel Cristóvão ; Harris, Lloyd C. ; El-Manstrly, Dahlia ; Woodside, Arch G. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 66.2022, p. 1-15
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| Subject: | Asymmetry | Case | Customer misbehavior | Hospitality | Restaurant | Tourism | Gastronomie | Restaurant industry | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102897 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209631