Daily Customer Mistreatment and Employee Sabotage against Customers: Examining Emotion and Resource Perspectives
| Year of publication: |
2011
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|---|---|
| Authors: | Wang, Mo ; Liao, Hui ; Zhan, Yujie ; Shi, Junqi |
| Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 54.2011, 2, p. 312-335
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