Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
| Year of publication: |
2013
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|---|---|
| Authors: | Cavalcante, Victor F. ; Pinhanez, Claudio S. ; Paula, Rogrio A. de ; Andrade, Carolina S. ; de Souza, Cleidson R. B. ; Appel, Ana P. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 3, p. 295-310
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