//-->
Einsatz von Customer Relationship Management-Systemen : Bestimmungsgrößen, Ausprägungen und Erfolgsfaktoren
Müller, Heiko D., (2004)
Interactive, direct and digital marketing : a future that depends on better use of business intelligence
Stone, Merlin David, (2014)
Communication management via Web : the web-based tool ICOM Compass
Jäger, Hans-Werner, (2011)
Data analysis and profiling
Scarisbrick-Hauser, AnneMarie, (2007)
Data mining and profiling: the right information
Solution centered sociology : addressing problems through applied sociology
Steele, Stephen F., (1999)