Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Feng Hu, Thorsten Teichert, Shengli Deng, Yong Liu, Guotao Zhou
| Year of publication: |
2021
|
|---|---|
| Authors: | Hu, Feng ; Teichert, Thorsten ; Deng, Shengliang ; Liu, Yong ; Zhou, Guotao |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 85.2021, p. 1-13
|
| Subject: | Comparative importance–performance analysis | COVID-19 pandemic | Hotel reviews | Sentiment analysis | Service evaluation | Text mining | Coronavirus | Hotellerie | Hotel industry | Wirkungsanalyse | Impact assessment | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Epidemie | Epidemic | Konsumentenverhalten | Consumer behaviour | Krankenhaus | Hospital | Bewertung | Evaluation | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104320 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012514396