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Dealing with difficult people : 24 lessons to bring out the best in everyone
Brinkman, Rick, (2007)
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
Brinkman, Rick, (2006)
NEW IDEAS - Gaining the Innovation Advantage: Cultivating Your Creativity in Turbulent Times
Kirschner, Rick, (2001)