Dealing with service failures: the use of explanations
Graham L. Bradley; Beverley A. Sparks
| Year of publication: |
2009
|
|---|---|
| Authors: | Bradley, Graham L. ; Sparks, Beverley |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 26.2009, 2, p. 129-143
|
| Subject: | Tourismusmarketing | Tourism marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Verantwortung | Responsibility | Szenariotechnik | Scenario analysis | Australien | Australia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003863483