Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review - This study provides guidance to researchers and practitioners on employing the Kano methodology for product development and customer satisfaction studies.
| Year of publication: |
2008
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|---|---|
| Authors: | Löfgren, Martin ; Witell, Lars |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 15.2008, 1, p. 59-75
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