Decision-Making and the Information System

Cover -- Title Page -- Copyright -- Contents -- Introduction -- The core of decision support: decision-making, the decision-maker and the organization -- Information systems (IS) and decision support systems -- The impact of the DSS on decision-making and related risks -- Toward ethical DSS design -- 1: Decision-Making -- Introduction: decision-making, the central issue of decision support -- 1.1. Normative theory versus engineering theory -- 1.2. The decision process -- 1.2.1. Simon's IDC model -- 1.2.1.1. A few words on the intelligence phase -- 1.2.1.2. The satisficing principle -- 1.2.2. Supplementing the IDC model -- 1.2.3. Structuring decisions -- 1.2.4. Defined problems (tame) and undefined problems (wicked) -- 1.2.5. Group decision-making -- 1.3. Decision-making within the organization -- 1.3.1. Managing a complex system -- 1.3.2. The main components of the management system -- 1.3.2.1. The mission of the system -- 1.3.2.2. The system of objectives -- 1.3.2.3. Goals and objectives coming from a higher level (1) -- 1.3.2.4. Detailed objectives (2) -- 1.3.2.5. Action variables and decision-making (3) -- 1.3.2.6. Sensors and indicators measuring the functioning of the production system (4) -- 1.3.2.7. Sensors and indicators measuring the environment (5) -- 1.3.2.8. Conclusion -- 1.3.3. Indicator, index and information useful to the decision maker -- 1.3.3.1. Indicator -- 1.3.3.2. Index -- 1.3.3.3. Information useful to the decision maker -- 1.3.4. Typology of objectives and indicators -- 1.3.4.1. Key structural levers: learning and growth perspective -- 1.3.4.2. Key operational levers: internal business processes perspective -- 1.3.4.3. Intermediary results: customer perspective -- 1.3.4.4. Final results: financial perspective -- 1.3.4.5. Strategy map linking the objectives.