Decision Support and Statistical Quality Control

Examines some principles of the design and implementation of decision support systems in the context of statistical quality control. These principles are a function both of the level within the organization at which the decision is made and of the type of decision that is made. The principles are well known in the field of decision support systems and have proved effective. Argues that these principles are of great value to researchers, managers and quality specialists in the field of statistical quality control as well. The argument is supported by a number of actual examples in the application of statistical quality control where knowledge of the principles proved of value in improving quality.