Decoding internal customer satisfaction in services firms through the lens of ability, motivation and opportunity framework using text mining approaches
Abhinav Shankar Rathor, Manish Kumar, Sreevatsa Bellary
| Year of publication: |
2025
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|---|---|
| Authors: | Rathor, Abhinav Shankar ; Kumar, Manish ; Bellary, Sreevatsa |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 86.2025, Art.-No. 104342, p. 1-12
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| Subject: | AMO framework | Emotion analysis | Internal customer satisfaction | Services firms | Topic modeling | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Emotion | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2025.104342 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441893