Deconstructing customer satisfaction recipes : a dynamic configurational framework leveraging the power of online reviews in tourism contexts
Yong Qin, Chaoguang Luo, Eric W. T. Ngai
| Year of publication: |
2025
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| Authors: | Qin, Yong ; Luo, Chaoguang ; Ngai, Eric W. T. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 110.2025, Art.-No. 105181, p. 1-31
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| Subject: | Customer satisfaction | Online reviews | Panel fsQCA | Three-factor theory | Tourism contexts | Kundenzufriedenheit | Virales Marketing | Viral marketing | Tourismus | Tourism | Online-Marketing | Internet marketing | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Tourismuswirtschaft | Tourism industry | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2025.105181 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015434065