Deep learning-based customer complaint management
Yildiray Anagun, Nur Sultan Bolel, Sahin Isik, and Serif Ercan Ozkan
| Year of publication: |
2022
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|---|---|
| Authors: | Anagun, Yildiray ; Bolel, Nur Sultan ; Isik, Sahin ; Ozkan, Serif Ercan |
| Published in: |
Journal of organizational computing and electronic commerce. - New York, NY : Routledge, Taylor and Francis Group, ISSN 1532-7744, ZDB-ID 2008078-5. - Vol. 32.2022, 3/4, p. 217-231
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| Subject: | agglutinative language | artificial intelligence | complaint management | Customer complaint | deep learning | text classification | Turkish text classification | Beschwerdemanagement | Complaint management | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Klassifikation | Classification | Türkei | Turkey |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10919392.2023.2210049 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322422