Defining the service concept
| Year of publication: |
2003
|
|---|---|
| Authors: | Gemmel, Paul ; Van Looy, Bart ; Van Ossel, Gino |
| Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 27-39
|
| Subject: | Dienstleistungssektor | Service industry | Theorie | Theory | Definition |
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