Delight makes the difference: The story of AT&T Universal Card
| Year of publication: |
1995
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|---|---|
| Authors: | Hines, Jerry |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 7.1995, 3, p. 6-11
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