Delighting Consumers Click by Click: Antecedents and Effects of Delight Online
| Year of publication: |
2013
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|---|---|
| Authors: | Bartl, Christopher ; Gouthier, Matthias H. J. ; Lenker, Markus |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 3, p. 386-399
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