Delivering excellent service quality in aviation : a practical guide for internal and external service providers
Mario Kossmann
| Year of publication: |
2006
|
|---|---|
| Authors: | Kossmann, Mario |
| Publisher: |
Aldershot [u.a.] : Ashgate |
| Subject: | Luftverkehr | Flugbetrieb | Kundendienst | Qualitätskontrolle | Airplanes | Design and construction | Quality control | Aircraft industry | Customer services | Airlines | Airports | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | xvi, 192 p. ill 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references (p. [187]-188) and index. - Formerly CIP |
| ISBN: | 0-7546-4725-0 ; 978-0-7546-4725-6 |
| Classification: | Luftverkehr, Raumfahrt ; Verkehrswirtschaft |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004873379