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The effects of crisis response strategies on relationship quality outcomes
Ki, Eyun-jung, (2013)
Managing word-of-mouth : a nonprofit case study
Williams, Martin, (2013)
The role of social media in crisis management at Carnival Cruise Line
Bryce, Kathleen R., (2014)
Crisis management by apology : corporate responses to allegations of wrongdoing
Hearit, Keith Michael, (2006)
Corporate deception and fraud : the case for an ethical apologia
Hearit, Keith Michael, (2007)