Design and management of service processes : keeping customers for life
Rohit Ramaswamy
| Year of publication: |
1996 ; 1. printing
|
|---|---|
| Authors: | Ramaswamy, Rohit |
| Publisher: |
Reading, Mass. [u.a.] : Addison-Wesley |
| Subject: | Dienstleistung | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXVII, 424 S graph. Darst |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch |
| Language: | English |
| Notes: | Literaturverz. S. 411 - 414 |
| ISBN: | 0-201-63383-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000550318