Design and management of service processes : keeping customers for life
Rohit Ramaswamy
| Year of publication: |
1996 ; 1. print.
|
|---|---|
| Authors: | Ramaswamy, Rohit |
| Publisher: |
Reading, Mass. [u.a.] : Addison-Wesley |
| Subject: | Kundendienst | Management | Dienstleistungssektor | Qualitätskontrolle | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXVII, 424 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-201-63383-3 |
| Source: |
Persistent link: https://www.econbiz.de/10004309746