Design of extended warranty service in a dual supply channel
Zhen He, Dali Huang and Shuguang He
| Year of publication: |
September 2018
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| Authors: | He, Zhen ; Huang, Dali ; He, Shuguang |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 9, p. 1089-1107
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| Subject: | Supply chain management | extended warranty | quality assurance | customer-perceived service quality | profit maximisation | dual sales channel | channel preference | Lieferkette | Supply chain | Vertriebsweg | Distribution channel | Garantie | Warranty | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Einzelhandel | Retail trade | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1486555 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011918857