Design! Public and Private Organisations : How to Design and Value Services?

We have conducted a survey research to measure the perception of Geneva working population regarding the importance of know-how and work experience in service production. The sample size is 678. Main findings indicate that know-how sharing is best made through day by day working and during meetings. Apparently, know-how makes each worker independent, however, knowledge management methods are neither enough developed nor encouraged: we risk losing know-how

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Year of publication:	2009
Authors:	Catenazzo, Giuseppe ; Fragniere, Emmanuel ; Derache, Gaëtan ; Tuberosa, Jean ; Hugentobler, Patricia
Publisher:	[S.l.] : SSRN

Extent:	1 Online-Ressource (25 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments November 2007 erstellt
Other identifiers:	10.2139/ssrn.1140130 [DOI]
Classification:	D20 - Production and Organizations. General ; L80 - Industry Studies: Services. General ; L23 - Organization of Production
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014217736