Designing an evaluation framework for IT service management
| Year of publication: |
2010
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|---|---|
| Authors: | McNaughton, Blake ; Ray, Pradeep ; Lewis, Lundy |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 47.2010, 4, p. 219-226
|