Designing effective service operations: comparative case research form the Netherlands
| Year of publication: |
1995
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|---|---|
| Authors: | Westbrook, Roy ; Morris, Tim |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 10.1995, 1, p. 32-46
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