Designing for diagnosticity and serendipity : an investigation of social product-search mechanisms
Cheng Yi, Zhenhui (Jack) Jiang, Izak Benbasat
Year of publication: |
June 2017
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Authors: | Yi, Cheng ; Jiang, Zhenhui ; Benbasat, Izak |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 28.2017, 2, p. 413-429
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Subject: | user-generated content | product tags | socially endorsed people | information foraging | perceived diagnosticity | perceived serendipity | decision satisfaction | product search | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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