Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different branches of Mellat bank in Shiraz
Z. Zaneian, M. Seify and A. Joukar
| Year of publication: |
2015
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|---|---|
| Authors: | Zaneian, Z. ; Seify, M. ; Joukar, A. |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 9.2015, 4, p. 220-239
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| Subject: | electronic commitment | electronic service quality | electronic trust | perceived value | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Elektronikindustrie | Electronics industry | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Computerunterstützung | Computerized method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011606925