Designing online virtual advisors to encourage customer self-disclosure : a theoretical model and an empirical test
Sameh Al-Natour, Izak Benbasat, and Ron Cenfetelli
| Year of publication: |
2021
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| Authors: | Al-Natour, Sameh ; Benbasat, Izak ; Cenfetelli, Ron |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 38.2021, 3, p. 798-827
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| Subject: | decision aid | online decision making | online disclosure | recommendation agent | virtual advisor | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Online-Marketing | Internet marketing | Personalisierung | Personalization | Internet | Entscheidungstheorie | Decision theory | Entscheidung | Decision |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2021.1962595 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012804176