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Customer relationship management : concept and importance for banking sector
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The transformation of higher education : evaluation of CRM concept application and its impact on student satisfaction
Hrnjic, Anes, (2016)
A framework for customer relationship management strategy orientation support in higher education institutions
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Modelling of business processes for software as a service
Mandal, Amit Kr., (2017)
Education agents as competitiveness enhancers of Australian universities by internationalisation facilitation
Sarkar, Anirban, (2017)
E-resources adaptation : an empirical study during pandemic
Garodia, Ayush, (2024)