Designing the service delivery system for prevention-oriented goals : insights from two case studies
Frédéric Ponsignon, Laura Phillips, Philip Smart and Nicholas Low
| Year of publication: |
2024
|
|---|---|
| Authors: | Ponsignon, Frédéric ; Phillips, Laura A. ; Smart, Philip ; Low, Nicholas |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 35.2024, 1, p. 22-45
|
| Subject: | Consumption goals | Customer experience | Experience design | Prevention orientation | Regulatory focus theory | Service delivery system | Service design |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-02-2023-0069 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456572