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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B., (2018)
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J., (2013)
Employees' commitment to brands in the service sector : luxury hotel chains in Thailand
Kimpakorn, Narumon, (2009)
Determinants of core value behavior in service brands
Thorbjørnsen, Helge, (2011)
Launching innovations
Thorbjørnsen, Helge, (2017)